The Problem
After-hours failures, lack of rapid support, long repair times.
HORCHA Solution
We provide 24/7 service with ticket system, remote diagnostics, rapid hardware replacement and dedicated technical account manager.
For Whom
- Companies with Critical Infrastructure
- 24/7 Continuity Facilities
- Public Sector
- Data Centers
Service Scope
- 24/7 Helpdesk
- Remote Diagnostics & RMM
- On-site Hardware Replacement
- Ticket System
- Incident Classification & Escalation
- Dedicated Technical Manager
- IT Service Outsourcing
Technologies
Ticketing SystemRMMVPNIVRZabbixPRTG
Benefits
- 1-hour response time
- Minimized downtime
- Predictable service costs
- 99.9% availability
FAQ
What is the response time?
We guarantee response times from 1 hour depending on SLA level and ticket priority.
Do you offer IT service outsourcing?
Yes — we take over full IT service operations with helpdesk, remote monitoring and on-site hardware replacement.
Does IT service cover nights and weekends?
Yes — we provide full 24/7/365 availability, including nights, weekends and holidays.